Frequently Asked Questions - Information Technology
- Why should students call the helpdesk instead of direct extensions?
- What is the information to contact the helpdesk for students?
- What is the default username and password for the students to log on to the computers?
- Where can a student get their ID number from if they forget it?
- How do I connect to wireless internet while on campus?
- Do I use the same username and password for everything?
- How often do student usernames and passwords get reset?
- Can you explain the different components that have usernames and passwords to me?
- How do I get a student email?
- I got an email that looks like it is from the Computer Services department asking for my password, is this real?
- Where is the General Computer Lab and when can I use it?
- I’ve created a document for class, now where can I save it?
By calling the helpdesk, the student’s call will ring on several phones instead of just one. If the helpdesk personnel are out of their office, on another line or helping someone when a student calls a direct extension their call may not be answered immediately. It could possibly be the next day or two before the call is answered.
The default username is first initial + last name + last four digits of their student ID number. (jpublic1234)
The default password is last name + last four digits of their student ID number. (public1234)
Students can find their student ID number on their ID card, by looking it up in Self-Service, or their advisor can look it up in Self-Service.
1. Go into Wi-Fi connections
2. Click connect on STUDENT
3. Open your browser window (Internet Explorer, Firefox, Safari)
4. It should bring up the COTO login. Use your student computer access login information.
No, each student could have a username and password for the following: Computer Access, BlackBoard, Self-Service, Email and SchoolCast. Each system requires a different login, however, the only system that has to have a different username is Self-Service. Students can set their own password for everything and can choose to have the same password.
Computer access and Self-Service accounts are created the first semester a student registers. The computer access account will be activated for the duration of the student’s enrollment and does not change. The Self-Service account never changes and is always activated.
A student’s BlackBoard password is set to the default (last name + last four digits of their student ID number) at the beginning of every semester.
Computer or Network Access - Allows you to login to computers on campus and provides you with a network folder to save documents. This account should be automatically created before you start your first semester unless you are an all online student.
Self-Service - This is where you find your student information (ie. Schedule, Registration, Financial Aid, Grades, Course Homepage). You have to request this account yourself.
BlackBoard - This is for online classes. Some lecture classes use BlackBoard as a course component. This account will be automatically created for you if you are registered for an online course.
Student Email - Students can request a school email. Refer to “How do I get a student email” above.
This account will not be automatically generated upon registering for class. You can establish the new account by calling the helpdesk at 501.332.0285 or you can stop by the helpdesk located on the second floor of the Arts & Sciences building across from the computer lab.
The IT department will NEVER send an email to anyone asking you to verify your username and password. These are called PHISHING email. If you get an email like this, do not send your information to them! Simply delete the email.
The General Computer Lab is located on the second floor of the Arts & Sciences Building. The lab is open Monday through Friday from 8:00 - 4:30. Occasionally, the lab will be reserved for various activities. During those times, students can use the computers in the Library.
You can save your work to your home directory or to a portable device such as a flash drive.